Refund Policy

1 Introduction & Scope

This policy applies to all paid services offered by Patron Services, including but not limited to software subscriptions, SMS credits, WhatsApp messaging services, and related digital products. By purchasing our services, you agree to the terms outlined in this policy.

2 Eligible Products & Services

Refunds may be considered for the following:

• Software subscriptions — annual or monthly plans for Edutron, Billtron, and other Patron Services products
• SMS credit packs — unused credits purchased in advance
• Setup or onboarding fees — only if the service was not delivered as agreed
• Custom development — only if work has not commenced or was not delivered per the agreed scope

3 Refund Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

• The refund request is submitted within 7 days of the original purchase date
• The service has not been substantially used (e.g., less than 10% of SMS credits consumed)
• The request includes a valid invoice or order reference number
• The reason for the refund is due to a service defect, billing error, or failure to deliver as promised

4 Non-Refundable Items

• Consumed SMS credits — credits that have already been sent or delivered
• Setup or implementation fees — once onboarding work has begun
• Custom development — once development work has commenced
• Partial subscription periods — unused days or months within an active billing cycle
• Third-party service charges — fees paid to external providers (e.g., SMS gateways, WhatsApp API)
• Promotional or discounted purchases — unless required by applicable law

5 Refund Request Process

To request a refund, please follow these steps:

• Email us at aman@patronservices.in with the subject line "Refund Request"
• Include your full name, registered email, invoice/order number, and date of purchase
• Provide a clear reason for the refund request
• Attach any supporting documentation (screenshots, error logs, etc.) if applicable

Our team will review your request and respond within 3 business days.

6 Processing Timeline

Once a refund is approved:

• Refunds are processed within 7–14 business days of approval
• The refund will be credited to the original payment method used for the purchase
• Bank processing times may add an additional 3–5 business days depending on your financial institution
• You will receive an email confirmation once the refund has been initiated

7 Cancellation of Subscriptions

You may cancel your subscription at any time by contacting us or through your account dashboard. Upon cancellation:

• Your access will continue until the end of the current billing period
• No refund will be issued for the remaining days of the current billing cycle
• Auto-renewal will be disabled to prevent future charges

8 Chargebacks & Disputes

If you believe a charge is incorrect, please reach out to us first. We are committed to resolving billing disputes fairly and promptly.

9 Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with the revised date. Continued use of our services after changes constitutes acceptance of the updated policy.