Privacy Policy – Billtron Restaurant Captain Ordering App

This Privacy Policy explains how Patron Services ("Company", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you use the Billtron Restaurant Captain Ordering App, accessible at billtron.co.in, which is owned and operated by Patron Services.

Please read this policy carefully. If you do not agree with the terms, please do not use the app.

About the Billtron Captain Ordering App

The Billtron Restaurant Captain Ordering App is used by restaurant staff, captains, waiters, outlet managers, and authorized restaurant team members to place table orders, send KOT details, coordinate billing, and manage service workflows inside a restaurant or food service outlet.

The app is not a public social networking platform or consumer marketplace. Access is normally provided by the restaurant, hotel, cafe, food court, or outlet that uses Billtron restaurant software for its operations.

1. Information We Collect

a. Personal Information

• Name
• Contact number
• Email address (if provided)
• Employee or staff ID (if applicable)
• Restaurant/Outlet details
• Role or designation (e.g., Captain, Waiter)

b. Usage & Order Information

• Order details (items, table number, time, etc.)
• Transaction and billing information
• Interaction logs within the app

c. Technical Information

• Device information (model, OS, browser type)
• IP address
• Login credentials (username, password)

d. App Permissions

• Network access to connect with the restaurant billing or ordering system
• Device storage or file access only where required for app operation, logs, or configuration
• Camera or scanner access only if barcode, QR, or related ordering features are enabled by the restaurant

Permissions may vary depending on the restaurant's configuration, device type, and enabled Billtron modules.

2. How We Use Your Information

• To manage restaurant operations and order processing
• To improve app functionality and user experience
• To provide support and respond to inquiries
• To generate reports and analytics for restaurant management
• To maintain security and prevent unauthorized access

We process this information to provide restaurant ordering, billing, operational reporting, security, troubleshooting, and customer support services. We do not use captain app data for unrelated advertising profiles.

3. Sharing Your Information

We do not sell or share user data with third parties for marketing purposes. Data may be shared:

• With your restaurant or employer (for operational purposes)
• With service providers under strict confidentiality agreements
• When required by law

4. Account Access and Restaurant Ownership

App accounts are generally created, managed, or approved by the restaurant or outlet using Billtron. Order records, table activity, staff role information, and restaurant reports belong to the restaurant account. If you are a restaurant staff member and need changes to your access, contact your restaurant administrator or manager first.

5. Data Retention

Data is retained as long as your restaurant account is active or as required by law or business policy. Data may then be archived or securely deleted.

Restaurants may need to retain order, billing, tax, audit, and operational records for business, accounting, legal, or compliance reasons. Retention periods can therefore vary by restaurant configuration and applicable law.

6. Security

We use encryption, access controls, and secure servers to protect your information. However, no system is completely secure.

Users should keep login credentials confidential, use only authorized devices where possible, and immediately report suspicious access to the restaurant administrator or Patron Services support.

7. Data Access, Correction, and Deletion Requests

Depending on your location, you may request to:

• Access or delete your data
• Correct inaccuracies
• Object to data processing

Because many records are controlled by the restaurant account, we may verify your request with the restaurant administrator before making changes. Contact us at aman@patronservices.in to exercise your rights.

8. Children's Privacy

The Billtron Restaurant Captain Ordering App is intended for restaurant operations and authorized staff use. It is not designed for children, and restaurants should not create staff accounts for users who are not legally permitted to use the app for work or operational purposes.

9. Changes to This Policy

This policy may be updated periodically. Please check this page for any changes. The latest version will have a new "Effective Date".

10. Contact Us

If you have questions or concerns, please contact:

Patron Services
Address: 2nd Floor Shanti Market, Gola Road, Near Shiv Mandir, Patna, Bihar 801503, India
Phone: +91 7079111222
Email: aman@patronservices.in
Website: https://patronservices.in
Product: https://billtron.co.in